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Cancellation Policy

Please allow a 1hr period in between appointments for traveling time. If you cancel within 5 hrs before the appoint you will not get charged other wise a $59 cancelation fee withh be applied to your card. As a courtesy we confirm all of our appointments 1 day in advance. Unfortunately, due to the amount of last minute cancellations and schedule changes, it has become necessary for us to require a minimum of 5 hours notice for any service cancellation or change. We are aware that life happens and sometimes less than 5 hours notice is unavoidable. However, if it appears that less than 24 hours is given on a recurring basis. Additionally, if a service tech is dispatched and is unable to service your home, a $49 trip charge will be assessed. This is a minimal fee that is in place to cover employee wages as well as loss of income that occurs when there is a last minute cancellation. We often have to turn away clients due to confirmed appointments that later cancel. The 24 hour notice will allow us the opportunity to schedule accordingly.

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